Amy Lee Designs endeavors to include accurate product information and to display as accurately as possible the appearance of a product through the photos on this Web site. We strive to show details of a product as clearly as possible to ensure that our customers will feel confident about their purchase. Please note that the actual colors you see on your screen will depend on your operating system, your monitor and its resolution.
How do I order items from Amy Lee Designs?
Product number of purchase (This is located next to each item on the Web site, e.g. #PUR 1500)
Name
Mailing address
Phone number
Amy Lee Designs also accepts phone orders. Emal your telephone number, and best time to call to greatstuff88@hotmail.com
Is there a tax on items purchased through Amy Lee Designs?
California tax law requires that businesses that are based within the state of California collect sales tax on goods shipped to California addresses. A sales tax of 8.50% will be added to your invoice on goods shipped to California addresses.
What if an item isn't available?
When you order an item or items that are back ordered or out of stock, we will inform you via e-mail and let you know when you can expect shipment. You will also have the option of changing your order within two (2) business days of receipt of our notice.
What payment methods do you accept?
Amy Lee Designs accepts the following major credit cards: VISA, American Express, MasterCard and Discover. We also accept payment through Paypal services at www.paypal.com. To make a payment, specify the user name: greatstuff88@hotmail.com
What is your privacy policy?
Amy Lee Designs respects your privacy. We will not communicate any e-mail address, postal address, telephone number and other personally-identifying data to any individual or business. We may use such personally-identifying data only to communicate with you about the status of your orders, to inform you of special promotions or new products and services, to answer your inquiries, and to ship your purchases.
What are your shipping and handling charges?
Amy Lee Designs charges free shipping to anywhere in the United States. Your purchases are usually shipped out within the United States or internationally within two (2) business days of the receipt of your order (special orders may take up to 1 week). You will be notified via email as soon as a product has been shipped out. For international delivery, I will email you the shipping costs. The standard shipping cost is $4.50, (priority mail and delivery confirmation) for up to 2 items. Shipping days are Monday through Friday from 10:00 AM - 5:00 PM PST.
What is your return policy?
We want you to enjoy and be fully satisifed with every item you purchase from Amy Lee Designs. If you are not completely satisfied with your purchase, you may return it within five (5) days of its delivery for exchange or refund. No return for credit or exchange will be accepted prior to our approval. Please call us at 1-415-753-1208, or send us an e-mail informing us that you are returning the item(s) for refund or exchange.
What if I have additional questions?
Ensuring your happiness is our number one priority. If for any reason you have a question, please send an email to greatstuff88@hotmail.com and we will get back to you within 48 hours. Additionally, you may reach us via phone by calling (415) 753-1208 Monday through Friday between the hours of 10:00AM and 5:00PM Pacific Time.
